ABOUT US - Client Rights & Responsibilities

The Illinois Small Business Development Center at
the Starved Rock Country Alliance

What you can expect from us:

  • Equality in access to services regardless of race, creed, color, religion, sex, age, national origin, sexual orientation, or disability.

  • Professional counseling services provided at no charge.

  • Privacy regarding information shared with the Small Business Development Center at the Starved Rock Country Alliance: No information provided by you will be used to the commercial or other advantage of any staff member, consultant, or other resource of the Alliance SBDC or to the advantage of any third party.

  • Confidentiality of your client status with Alliance SBDC: no public use of your name, address or business identity will be made without your express prior approval. (Alliance SBDC is required to provide limited information with respect to your client status to the U.S. Small Business Administration.)

  • No-cost or reasonable fees for training programs, special services, and publications

What we expect from you:

  • Submit a Pre-Counseling Questionnaire and the Request for Counseling form prior to your first appointment.

  • Prepare for meetings by bringing materials that will assist the counselors in serving your needs and providing requested financial and business data.

  • Punctual attendance to all scheduled appointments, or give 24 hour notice if you need to cancel or reschedule.

  • Complete periodic session evaluations and an annual Economic Impact Survey.

Your acceptance of management and technical assistance from Alliance SBDC means that you agree to waive all claims against Alliance SBDC and its staff or any other resources employed by or used in connection with these services. The Alliance SBDC reserves the right to discontinue providing services to clients who cannot fulfill the expectations outlined above

Can we help? 
Message us today and let us help you find the assistance you need.